Free ground shipping and handling is offered an all orders over $100 for continental US customers.

• We ship UPS. Pricing is based on item weight, so we can afford to give you great prices on even greater merchandise.

• Shipping costs are calculated from the exact weight of your package and contents. We will send you an email detailing your charges based upon your chosen UPS method.

• We ship orders Monday - Friday. If you place an order on a weekend day or national holiday it will be processed and shipped the next business day

• A physical address is required for shipping.

• If you have any shipping questions not covered here, please contact us.

returns &  exchanges

We happily accept returns of unused items. They must be postmarked within 10 days of receiving the item. Please contact us prior to returning an item with the reason for the return so that we can expect it and issue a credit upon receipt. Send items back in their original packaging and in the original condition. All sales on sale items, personalized items and perishables are final. Special order deposits are non-refundable. Shipping and handling is not refundable.

Returns can be mailed to the following address:

Growl and Meow Returns
1148 W. Leland Ave.
Chicago, IL   60640

sales tax

Sales tax (6.25%) will be added to orders placed for Illinois customers only.

payment methods

We accept Visa, MasterCard, Discover and American Express. Credit card accounts are billed at the time of shipment. For best service, please include a daytime telephone number in case there are questions pertaining to your order.